Delete your Houselewa account

You can ask Houselewa to delete your account and the data that goes with it at any time. This applies to parents, learners and tutors.

How to request deletion

1. Open the Houselewa app and sign in.
2. Go to Menu, then Privacy and data.
3. Choose Delete my account.
4. Enter the code we send to your email address or phone number to confirm it is you.

Cannot open the app? Write to us from the email address on your account, with the subject “Delete my account”, and we will do it for you: support@houselewa.com

A learner’s account is deleted by the parent who created it, in the same way.

What happens next

Your account is scheduled for deletion 14 days after you confirm. You can cancel during those 14 days from the same screen. After that the account is closed and your personal data is deleted within 30 days.

What is deleted

• Your name, email address, phone number, password and profile photo.
• Your children’s and learners’ profiles, progress and homework.
• Your messages, saved addresses and location, and notification settings.
• For tutors: your public profile, documents, availability and payout details.

What we keep, and for how long

• Payment, invoice and tax records, for as long as financial and tax law requires. They are deleted after that.
• Records tied to an open dispute, an investigation or a child-safety report, until it is closed.
• Anonymous statistics that cannot identify you.

For the full detail, read our Privacy Policy.